Frequently Asked Questions

Frequently Asked Questions

How do I start shopping at

CREATE AN ACCOUNT or use our Guest Checkout. 
Note: Guest accounts will not allow access to order history.

Why can I not log in to my account?

In December 2020 was moved to a new platform.  Unfortunately any accounts created under the old platform were not transferable to the new site.  As a result you will need to create a new account.  This will become the account that you use moving forward.

What are the supported browsers to shop at the online store?

  • Optimized for Google Chrome (version 52 or later) - recommended 
  • Apple Safari (version 8 or later) 
  • Microsoft Internet Explorer (IE 11 and Edge) – reported compatibility issues 
  • Mozilla Firefox (version 47 or later) 
  • Opera

What are the uniform guidelines and sizing?

  • A sizing chart is located on the product page in the description. These have been verified for accuracy and the measurements are within the standard 2-3 cm allowance.
  • We have provided infographics for each section to help guide you in measuring correctly.
  • Measure your own garment by laying the item flat on a table or measure the body then follow the guidelines in the infographic.
  • Important: Measurements listed are for the garments. You should use a fabric measuring tape to measure the individual person and then use the measurements listed when choosing the correct size. Be sure to leave a little extra room so the garment isn't too tight.
  • Taking a few extra moments to measure correctly is essential as returns due to sizing issues will not have shipping costs refunded.
  • We have also added True Fit as a tool to help you determine your correct size. You can find out more information by clicking on the "What's My Size?" tab  on each product page.

What if an item is out of stock?

  • If an item is currently out of stock, you will not be able to order or pay for it. 
  • Click on the NOTIFY ME WHEN AVAILABLE button located on product page to be emailed when the item is back in stock.
  • Some out of stock items may also be discontinued items. 
  • Customer Support information is located on the last section of the FAQ’s. 

What methods of payment are accepted?

  • The store accepts Visa, MasterCard, American Express, pre-paid credit cards, or a PayPal account. Note: one payment per transaction.
  • PayPal payments are not available in the Group Order Function.

What taxes are applied to my order?

  • The following chart shows the applicable tax rates, based upon the province the order is being shipped to, within Canada. 
  • We will not collect these taxes on orders from outside Canada. However, the recipient is responsible for the payment of foreign duties and taxes assessed.






Alberta/Northwest Territories/Nunavut/Yukon 





British Columbia 










New Brunswick 










Nova Scotia 










Prince Edward Is. 
















Where can I find the Shipping and Return Policy?

Please visit our Return Policy and Shipping Policy page to learn more.


Why has a product changed (i.e. different material or colour)?

Occasionally the materials used in our products will change.  This is largely due to supply challenges by our manufacturers and is an attempt to control our prices.  Sometimes materials are no longer available, have lengthy lead times, or have significantly increased in price beyond what is acceptable.  Any adjustments to the materials used in our products are evaluated to ensure both safety and that the quality of the product is not compromised.

Can an order be changed after it has been placed and paid for?

  • We are unable to add/delete/exchange items or change shipping options after you completed and placed your order. 


Why is my gift card not working on the website?

    • Any gift cards or paper gift certificates issued prior to December 2nd, 2020 are not compatible with the updated Shopify platform.  As a result you will need to be issued a new gift certificate code to be able to redeem your balance online.  To request this please send an e-mail to with a photo of your gift certificate or gift card with all digits clearly visible along with your full contact information.  We will confirm the remaining balance on your card in our system, log it, and e-mail you a code worth the same value to be used online.  Once you have confirmation of your code please destroy your gift certificate or gift card as it will no longer carry any value.