Return Policy

Scouts Canada will accept returns within 30 days of receipt of your order for any products that are in their original and unused condition withtags attached (*see exceptions below).

To make a return please complete the following steps.

For defective/damaged items or items shipped in error please contact customer service with pictures, if applicable, for further instructions. You may be asked to dispose of the product or receive a return shipping label. Your original shipping charge may be refunded.

Returns for any other reason to not qualify for a refund of either the original or return shipping charge.

1. Complete the requested information on your enclosed Merchandise Return Form and clearly indicate the reason for return using the codes supplied.You can download and print the Merchandise Return Form here.

2. Place the product, with the original product packaging including tags attached, Merchandise Return Form and the Packing Slip in any shipping package.

3. Return the parcel by postal service of your choice to the following address:

Scouts Canada c/o Lowe-Martin

930 Britannia Rd East, Unit Z

Mississauga, ON

L4W 5M7

Some gear items sold on Scoutshop.ca come with a manufacturer's product warranty. More information and the process of filing a warranty claim can be found on each manufacturer's website. If you have any further questions regarding product warranties, If you need further assistance, please contact our Customer Service team by submitting a ticket at https://support.scouts.ca/. To help ensure your inquiry is directed to the appropriate team as quickly as possible please follow these guidelines: 

  • If you are submitting a ticket by email, please select "Scout Shop" as the Subject.
  • If you are logged in and submitting a request through the Support Portal, please select "Scout Shop Request" as the request type. 

Returns will be processed within a reasonable timeframe and the credit will be issued to the original method of payment on the order.

DUE TO SAFETY CONTROLS PUT IN PLACE BY THE DISTRIBUTION CENTER, IN PERSON RETURNS WILL NOT BE ACCEPTED.

*We cannot accept exchanges at this time. If you wish to make an exchange you will need to return the product and place a new order. Custom and Clearance items are not eligible for return and are FINAL SALE, unless the item is defective or faulty.  Returns are not permitted for the purchase of gift cards, except where required by applicable law. Upon receipt of your return, Scouts Canada will assess and determine if the item(s) is/are in a re-sellable condition. Tags must be attached. If not no refund will be processed or issued. Items returned after 30 days from date of delivery will not be processed.  If you require assistance or have any questions, please submit a ticket at https://support.scouts.ca/ 

or by phone at 1-800-203-7982.